Refund & Cancellation Policy

All resources, guides, templates, and curated content offered on Prysmic Tools are delivered digitally and made immediately accessible in your dashboard upon successful payment confirmation. We do not ship physical goods.

Due to the nature of digital goods and immediate access key delivery, all sales of single tool unlocks, credit packs, and individual assets are final and non-refundable.

However, we value your satisfaction. Refund requests or credit adjustments may be evaluated on a case-by-case basis at our sole discretion, primarily under the following circumstances:

• Technical Failures: An unlocked resource is demonstrably inaccessible or broken, and our support team is unable to resolve the issue within 48 hours of you contacting us.
• Duplicate Billing: You were double-charged for the same transaction due to a billing system glitch. The extra transaction will be fully refunded by Paddle.
• Unauthorized Transactions: In cases of documented fraud, we will work with you and Paddle to resolve the issue.

We offer premium subscription tiers (e.g. Pro Membership) for recurring access to our entire catalog of tools. All orders are processed by Paddle.com.

• Billing Cycle: Subscriptions are billed on a recurring monthly basis by Paddle. The billing amount is determined by the selected tier (currently 5 USD/month).
• Cancellation: You may cancel your subscription at any time. To cancel, navigate to your User Dashboard → Profile/Billing Settings and click "Cancel Subscription". You can also cancel via Paddle's Buyer Support page.
• Access Post-Cancellation: Upon cancellation, you will retain full premium access to the platform's subscription-locked tools until the end of your current active billing cycle. Your account will not be charged again.
• Renewal Refunds: We do not offer partial refunds or prorated credits for mid-cycle cancellations.

If you experience any issues with access or billing, please contact our support team or Paddle Buyer Support before filing a dispute or chargeback with your bank. We are committed to resolving all billing complaints swiftly and fairly. Raising a dispute or chargeback without contacting support first may result in the immediate and permanent suspension of your account and access to all tools.